Management & Leadership
Conflict Management Certificate
Practical conflict resolution skills for supervisors, team leaders and care managers — de-escalation, mediation, and effective communication strategies.
AUD $249 GST included
Enrol Now
Or 4 interest-free installments of $62.25 with 
AUD $249 inc. GST
Or 4 interest-free installments of $62.25 with
Enrol Now — $249 - Duration: 3 hours
- Mode: Online & In-Person
- Level: Intermediate
- Certificate included
Satisfaction Guaranteed
About This Course
Conflict in the workplace is inevitable — how it's managed determines whether it damages or strengthens teams. This certificate provides practical, evidence-based tools for identifying conflict early, de-escalating tense situations, facilitating resolution conversations, and creating a more psychologically safe team culture.
What You'll Learn
✓ Identify the sources, stages, and dynamics of workplace conflict
✓ Apply de-escalation techniques to diffuse tense interactions
✓ Facilitate structured mediation conversations between staff members
✓ Use assertive, non-defensive communication to address difficult issues
✓ Create team agreements and policies that reduce conflict risk
✓ Lead post-conflict repair and relationship rebuilding processes
Who Is This Course For?
Designed for team leaders, supervisors, managers, and HR professionals in care and community organisations who regularly navigate interpersonal conflict and need practical resolution skills.
What's Included
- ✓ Certificate of completion (digital + printable)
- ✓ Conflict resolution scripts and tools
- ✓ Live Q&A session with a qualified trainer
- ✓ Access to the Consider Care learner community
- ✓ 12 months access to course materials
Delivery & Format
Duration
3 hours
Mode
Online & In-Person
Level
Intermediate
Certificate
Digital + Printable
Available Sessions
Choose a date that works for you. All sessions are small-group, facilitator-led workshops.
💻 Online via Zoom
Wednesday 8 April 2026
9:00am – 12:00pm
💻 Online via Zoom
Wednesday 29 April 2026
9:00am – 12:00pm
💻 Online via Zoom
Wednesday 20 May 2026
9:00am – 12:00pm
📍 Sydney CBD
Thursday 18 June 2026
9:00am – 12:00pm
AUD $249
Enrol Now →